At Sterne, we think that high quality service includes customer satisfaction, so, since 1996, we have set up a quality management system.
The choice of quality
From the beginning, and in order to gain in credibility, Sterne quickly made the choice to introduce a quality management system under the ISO 9001 standard, which was then gradually extended to all of its activities. The company standardized its administrative and commercial methods as well as its manufacturing processes. Sterne’s strictly maintained environments meet the specific norms related to its technical and managerial developments. With the implementation of its quality control system, Sterne gained in competitiveness and efficiency.
In addition to a quality certification, Sterne has made a moral commitment for more than 20 years to economic, commercial and human issues, always making improvements to its system. Hence, we back our projects, from design to production, in strict compliance with our quality system management established in compliance with ISO 9001 : 2015 and ISO 13485 : 2016.
ISO 9001 et ISO 13485 standards
The ISO 9001 standard elaborates the principles of a quality system management that includes customer orientation, an executive management commitment, and ongoing improvement of existing processes.
The aim is to enable all types of companies to meet customer requirements while increasing efficiency. The ISO 9001 certification is obtained via a certifying body who attests to the conformity of the practices used by the company.
The ISO 13485 standard elaborates the requirements of a quality system management for the production of medical devices and associated services. It requires monitoring, updating and control of all associated processes, from design and development, through manufacturing, to distribution on the market. As with ISO 9001, ISO 13485 is also obtained after an audit is performed by a certifying body.